Contact
Direct communications portal for lot allocations, submission package queries, and active grading consignment verification.
Open Secure Ticket
For active consignments, please include your Order Reference Number to expedite routing.
Service Level Agreements
Operational Meta
Facility Operating Hours (GMT)
Mon - Fri:
09:00 - 17:30
Sat - Sun:
Closed (Vault Intake Only)
Direct Dispatch Routing
info@elitevaultgrading.com
02 // Support Infrastructure
Diagnostic Support Matrix
General Enquiries
Operations, drop announcements, and platform architecture updates.
Grading Diagnostics
Centring tolerances, sub-grades, and whole-number (1-10) scale standards.
Submission Intake
Declaration formatting, grading intake windows, and bulk consignment allocations.
Secure Logistics
Semi-rigid packing, insured Royal Mail delivery, and check-in scans.
Account & Billing
Profile details, tax receipts, invoices, and transaction reconciliation.
Feedback & Reviews
Service reviews, recommendations, and public website testimonials.